Refund, Cancellation & Renewal Policy
This page explains exactly how refunds, cancellations, rescheduling, and renewals work for Pay-As-You-Go, Monthly, and Annual training options. By purchasing, scheduling, or subscribing, you agree to these terms.
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Pay-As-You-Go (Scheduled Sessions)
Pay-As-You-Go is a one-time purchase for a scheduled one-on-one session (or block of time, if offered).
- Refunds: Pay-As-You-Go purchases are refundable only if the session is canceled within the allowed cancellation window stated at booking (see below).
- Cancellation window: If you cancel before the cancellation deadline shown on your booking confirmation, you may request a refund or credit (at our discretion).
- After the window: Cancellations made after the cancellation deadline are not refundable.
- Completed sessions: Once a session has started (or has been completed), it is non-refundable.
Booking confirmation controls
- Your confirmation email contains the official reschedule/cancel links and the applicable deadline.
- If you can’t find it, check spam/junk or contact us before your deadline.
Monthly & Annual Subscriptions
Subscriptions provide ongoing access and/or included training benefits (depending on your plan).
- Cancel anytime (before renewal): You may cancel at any time, but you must cancel before your next renewal date to avoid being charged again.
- No partial-month/partial-year refunds: Subscription billing periods are not prorated. Once a billing cycle begins, that cycle is considered delivered/available.
- Cancellation takes effect at period end: When you cancel properly, you will typically retain access through the end of your current paid period (unless otherwise stated on your plan).
- Legacy/discount codes: One-time discounts apply only at purchase and do not change future renewal pricing unless explicitly stated.
Customer responsibility (clear and undisputable)
- It is your responsibility to cancel before renewal if you do not want future charges.
- Reminder emails may be sent, but they are not guaranteed, and failure to receive them does not waive this policy.
Renewals & No Retroactive Refunds
Renewals are automatic unless you cancel in advance.
- No retroactive refunds after renewal: If a renewal charge is processed, it is not refundable and will not be reversed because of “forgotten cancellation.”
- Cancel before the renewal date/time: To avoid renewal charges, cancellation must be completed before the renewal date/time listed in your subscription/account.
- Billing errors: If you believe a charge is truly an error (duplicate charge, wrong amount), contact us immediately so we can investigate.
Note: Payment disputes/chargebacks initiated without contacting us first may result in account suspension and removal of access (see Chargebacks).
Rescheduling, Late Arrivals & No-Shows
- Rescheduling: You may reschedule within the allowed window shown in your booking confirmation.
- Late arrivals: If you arrive late, the session may still end at the originally scheduled time to respect other scheduled members.
- No-shows: Missed sessions (no-shows) are not refundable.
- Technical issues: If a technical failure on our side prevents the session from happening, we will reschedule or credit the session.
Digital Goods / Downloads
- Non-refundable once delivered: Digital products, downloads, templates, and files are non-refundable once access has been provided.
- Access issues: If a download link is broken or access fails, we’ll fix the link or provide an alternate delivery method.
Chargebacks & Payment Disputes
- Contact us first: If you believe a charge is incorrect, email us before filing a dispute so we can resolve it quickly.
- Chargeback impact: Filing a chargeback may immediately suspend access while the dispute is reviewed.
- Fraud prevention: We may require additional verification for unusual activity or repeated failed payments.
Contact
If you have questions about cancellation timing, renewals, or session scheduling, contact us:
laney.shaughnessy@spindletv.com
Include your name, the email used to purchase, and the date/time of the charge or session.